The ISP CRM system
Centralized storage of customer information such as contact details, service plans, billing history, and technical support interactions.
Features
Comprehensive Customer Management
An ISP CRM system provides centralized storage for all customer information, including contact details, service plans, billing history, and support interactions. This allows easy access to customer data and ensures personalized service, making it easier to track and manage customer relationships effectively.
Automated Billing and Invoicing System
The system automates the billing process, generating accurate invoices, tracking payments, and managing billing cycles. It supports various payment gateways, ensuring seamless transactions and making it easier for ISPs to maintain financial transparency with customers.
Real-Time Bandwidth and Usage Monitoring
ISP CRM systems allow real-time tracking of customer data usage and bandwidth consumption. This feature helps enforce fair usage policies, monitor overall network load, and notify customers when they are nearing or exceeding their data limits, ensuring proper management of network resources.
Efficient Ticketing and Customer Support
The integrated ticketing system allows ISPs to manage customer queries and complaints through a structured platform. Support tickets can be tracked, prioritized, and resolved efficiently, enhancing the overall customer experience and ensuring faster problem resolution.
Automated Service Provisioning and Plan Management
This feature automates the activation of services for new customers, as well as the management of plan upgrades or downgrades. By streamlining the provisioning process, ISPs can reduce manual interventions and enhance the customer onboarding experience.
Seamless Integration with Network Management Systems
By integrating with tools like FreeRADIUS and MikroTik, the CRM system handles network operations such as IP allocation, user authentication, and session management. This ensures smooth network performance, better scalability, and reliable service delivery as the ISP grows.